Business Relationship Manager

The postholder will act as the senior relationship lead between Digital and Technology Services and the judiciary, Royal Courts of Justice Group and HQ business areas.

They will ensure digital and technology services support the effective administration of justice whilst recognising and respecting the constitutional independence of the judiciary.

The role is responsible for building trusted relationships with senior stakeholders, representing user needs within DTS, coordinating strategic demand, supporting service improvement and ensuring that business priorities are reflected in technology planning and delivery.

The postholder will provide leadership across a complex portfolio of live services and technology initiatives, ensuring stakeholders receive clear communication, effective support and confidence in the services provided by HMCTS.

The role reports to the Head of Judicial, RCJG and HQ Digital and Technology and includes line management responsibilities for a multidisciplinary team.

• Job description
• Job Title: Business Relationship Manager (Judicial, RCJ and HQ)
• Grade: Grade 7
• Directorate: Digital and Technology Services (DTS)
• Location: National
• Contract Type: Permanent
• Working Pattern: Full-time/ Flexible Working
• Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

• • Significant experience of stakeholder relationship management within a complex organisational environment.
• • Experience of building credibility and influence with senior stakeholders and leadership teams.
• • Strong understanding of digital and technology services and their role in supporting business outcomes.
• • Experience of managing service performance, risk and operational delivery within complex environments.
• • Experience of leading or supporting significant business change and service improvement initiatives.
• • Experience of delivering services in environments where accessibility, inclusion and diverse user needs are important considerations.
• • Strong analytical skills with the ability to interpret complex information and support decision making.
• • Excellent communication, engagement and influencing skills.
• • Experience of working across multiple teams and organisational boundaries to deliver outcomes.
• • Ability to operate effectively in environments characterised by ambiguity, competing priorities and continual change.
• • Experience of producing concise reporting and briefings for senior stakeholders.
• • Ability to balance strategic thinking with operational delivery
• The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates
• • Experience of working with the judiciary, courts, tribunals or wider justice sector organisations.
• • Experience of working within government, public sector or highly regulated environments.
• • Experience of service management, IT operations or digital service delivery.
• • Experience of accessibility, assistive technology or inclusive service design.
• • Experience of supplier and commercial management.
• There will be a requirement to travel occasionally to any HMCTS site in line with business needs.
• This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility ill be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

• The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
• Proud to Serve. Proud to keep justice going.
• Additional Information
• We will assess your experience for this role via the following methods
• CV or Work History, Statement of Suitability
• Evidence of Experience

The MoJ offers a range of benefits:

Salary

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location

Working Pattern

Full Time, Flexible Working

Vacancy Approach

External

Location

National

Region

National

Closing Date

17-Nov-2026

Post Type

Permanent

Civil Service Grade

Grade 7

Number of jobs available

1

Reserve List

12 Months

Job ID

23896

The Judicial, RCJG and HQ portfolio encompasses a diverse range of digital and technology services including workplace technology, networks, audio visual services, collaboration platforms, business applications, legacy systems and emerging digital services. The portfolio supports judicial office holders, Royal Courts of Justice operations, senior HMCTS leadership teams and corporate functions. The environment is complex, highly visible and often politically sensitive, requiring careful stakeholder management, strong service leadership and a deep understanding of user needs.

As HMCTS continues to modernise its services and technology estate. Effective partnership between business and technology teams is critical to ensuring services remain resilient, secure, accessible and aligned to organisational priorities.

The jobholder must provide clear leadership and focus, visibly championing the changes which improve user experience for the judiciary, operational teams and citizens served by them, supporting the delivery of greater efficiencies. They will provide open minded and enthusiastic digital leadership, recognising that they are accountable for the rigorous delivery of critical live operational services on a national scale.

The HMCTS Senior Management Team expects all leaders to operate in a culture of openness and honesty, demonstrating a commitment to change through involvement and empowerment, and by delivering results.

Your role as Business Relationship Manager will encompass several key responsibilities listed below (but not limited to):

• Develop and maintain trusted relationships with senior judicial stakeholders, HMCTS leaders, Ministry of Justice partners and suppliers, acting as the primary strategic liaison between Digital Technology Services (DTS) and the Judicial, RCJG and HQ portfolios.

• Provide expert advice on digital and technology services, ensuring stakeholders are informed of performance, risks, opportunities and future developments.

• Lead stakeholder engagement activities, ensuring business priorities, user needs and feedback are reflected in service strategies, roadmaps and delivery plans.

• Maintain oversight of a complex portfolio of digital and technology services, ensuring alignment with organisational objectives and strategic priorities.

• Coordinate and manage competing business demands, providing a clear view of service performance, risks, dependencies and improvement activities across multiple teams and services.

• Champion user-centred, accessible and inclusive service delivery, ensuring services meet the diverse needs of judicial office holders, HMCTS staff and wider users.

• Use service data, customer insight and user feedback to identify opportunities for continuous improvement and enhanced user experience.

• Lead business readiness, change and adoption activities to support successful implementation of new technologies, services and transformation initiatives.

• Monitor service performance and operational risks, ensuring issues are identified, managed and escalated appropriately to maintain service continuity and resilience.

• Provide high-quality assurance, governance support and executive reporting to senior leaders, boards and judicial stakeholders.

• Manage effective relationships with suppliers and delivery partners, ensuring contractual commitments, service standards and continuous improvement objectives are achieved.

• Lead, develop and inspire a high-performing team, promoting an inclusive culture, professional development, service management best practice and the growth of the Business Relationship Management capability across DTS.

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Family, is a Business Relationship Manager role, at Lead Business Relationship Manager level.

To apply for this position, you must submit the following as part of your application:

• An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.

• A Statement of Suitability which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR format.

• Behaviour examples illustrating the Civil Service Behaviours listed under the Application form stage assessments section.

• You will be required to provide a technical example on your application form relating to Stakeholder relationship management as part of the GDD Capability Skill.

Should we receive a high volume of applications, a pre-sift may be conducted on the technical. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

Stage 2 - Interviews:

Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following – Technical and Strengths. Details can be found under the interview stage assessment section on the advert. For Technical you will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.

Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.

For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity).

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer.

All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. You can determine your eligibility at .

• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail );
• To Ministry of Justice Resourcing team ;
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference 23896

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail

Please quote the job reference

Allowance

Using GDD we will determine if you will be paid an additional allowance, on top of your basic salary.

• Business Relationship Manager JD v1.docx (Job Description Attachment)

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A sift based on the lead behaviour, Communicating and Influencing, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Behaviours Application Form Question Word Limit

250

Communicating and Influencing

Technical Questions Application Form Question Word Limit

250

Stakeholder Relationship Management (IT Operations) - GDD Capability Skill

Interview Dates

Interviews expected w/c 14th December but this could be subject to change.

Strengths will be assessed but these are not shared in advance.

Strategic Thinking - GDD Capability Skill

User Focus - GDD Capability Skill

Ownership and Initiative - GDD Capability Skill

Business Analysis (IT Operations) - GDD Capability Skill

DBS Basic

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.